Refund policy

At Rein Treats, we want you and your horse to be happy with every order. Because our horse treats are food products, we are unable to accept returns or exchanges once an order has been shipped or delivered.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery. Please include your order number and clear photos of the product and packaging.

Once reviewed and approved, we may provide a replacement or refund, depending on the circumstances.

Food Safety & Quality Concerns

If you notice an issue with the quality or condition of your treats, please do not feed them to your horse. Contact us within 3 days of delivery with photos and your order information so we can review the issue.

Change of Mind

Due to the nature of our products, we cannot accept returns or provide refunds because a horse does not like a particular flavor, for change-of-mind purchases, or for products that have been opened or used.

Cancellations

Orders may be canceled for a full refund before they have been processed or shipped. Once an order has entered processing or has shipped, it cannot be canceled.

Shipping

Original shipping charges are non-refundable unless the order was incorrect or there was an error on our part.

Contact Us

For questions or concerns regarding an order, please contact Rein Treats through our website. Please include your name, order number, and a description of the issue so we can assist you as quickly as possible.

Rein Treats reserves the right to review refund and replacement requests on a case-by-case basis.